SO10298 - Repair Client File
Description:
How to repair a corrupt client file.

  1. To repair a corrupt client file, start by opening Client Selection by clicking on the Clients button (figure 1).


    2. (figure 1)

  2. In Client Selection, scroll over to the UID column and locate the UID (Unique Identification) for the client (figure 2).


    3. (figure 2)

  3. Once the UID is located and you have written it down, click on the Workbench menu and choose Support Tool (figure 3).


    4. (figure 3)

  4. When the Support Tool opens, click on the File menu and choose Repair Client File (figure 4).


    5. (figure 4)

  5. Browse to the correct folder where the client is stored and select the proper UID from step 2 and click Open (figure 5).


    6. (figure 5)

  6. You may be asked to enter a two letter system indicator (figure 6). Select the correct system from the list below and enter the corresponding system indicator.


    7. (figure 6)

      • 1040 - TX
      • 1041 - FD
      • 1065 - PT
      • 1120 - CP
      • 1120S - CS
      • 5500 - BP
      • 990 - EO
      • 706 - ES
      • 709 - GT

  7. You will see a message that states the repair is complete (figure 7) and also to check for possible data loss (figure 8).

      8. Note: When there is corrupt information in the file, the repair process will remove that data from the file.


    figure 7


    figure 8

  8. Click OK to those messages. You may then close the support tool, open up TaxWorks again and open up that client file.