SO10334 - Depreciation Reporting Wrong or Error 9 - Corrupt Assets
Description:
How to remove corrupt assets from the asset manager when depreciation is reporting wrong.

* If you get an error 9 when opening or closing the asset manager (figures 1 & 2) or when depreciation is reporting differently on the form than what is showing in the asset manager (figure 3), that is typically caused by a corrupt asset.


(figure 1)


(figure 2)


(figure 3)

  1. A corrupt asset is usually at the very bottom of the list of assets and is lacking a description, ID, and date or it only has an ID (figure 4).


    2. (figure 4)

  2. To correct this you must remove the corrupt asset from the asset manager. There are a couple different ways to do this so if one does not work, go onto the next:

    1. First, simply try to check the assets and click on delete (figure 5).
        2. Note: It may be neccessary to check them and click delete a few times before they actually delete.


      (figure 5)

    2. If the assets will not delete or appear to delete, but then re-appear when you open the asset manager, you may need to move the corrupt assets to "Do Not Carry" (figure 6 & 7).


      3. (figure 6)


      (figure 7)

      • When the assets are moved to "Do Not Carry", check the assets and click delete (figure 8).
          • Note: It may be neccessary to check them and click delete a few times before they actually delete.


        (figure 8)

    3. If you get an error when trying to move the corrupt assets or if it just does not move them, then you can try moving all the other assets to "Do Not Carry" and leaving the corrupt assets there (figure 9 & 10).


      4. (figure 9)


      (figure 10)

    4. Once the assets are all moved to "Do Not Carry" except for the corrupt ones, go back to where the corrupt assets are, check the boxes for them and click on delete (figure 11).
        5. Note: It may be neccessary to check them and click delete a few times before they actually delete.


      (figure 11)

      • Once the corrupt assets are deleted, go to "Do Not Carry" and move the assets back to the correct form (figure 12 & 13).


      (figure 12)


      (figure 13)

  3. You should no longer get the Error 9 when opening or closing the asset manager and the depreciation should be reporting correct on the forms (figure 14).


    4. (figure 14)

  4. If none of the above things work, then it may be neccessary to remove the asset from the client file editor. However, if you reach the point of having to do this, please do not procede without assistance from Technical Support 1-800-843-1139.